| Address: | BUNGALOW NO. 62C, 1ST FLOOR, KAMCAR NAGAR, TILAK MACAR STATION ROAD, KURLA (EAST, MUMBAI-400 024. Helpline - MOB. : 9004862248 / 9967424703 | | Website: | Website: www.customer-support-center.com |
Hi Team, This is Prashant rapte. live in bhiwandi, kambe village. recently I got scammed by the mi service center they have replaced my Tv parts with duplicate parts and charge the double ammount from me and now tv is not working I asked them tv is not working please look into the issues as parts are in under warranty for 1 year. now they are not taking responsibility for the parts that they have installed, they are not receiving my calls and said that you have to pay more to us foir warranty claim. I have done service for MI tv 49 inches from the Customer Support center repair and maintenance, Bungalow number - 62 c, 1st floor, kamgar Nagar, tilak Nagar station road, Kurla east Mumbai - 400 0 24. / [protected]@customer-support-center.com / http://www.customer-support-center.com/ [protected] / [protected]. My tv was not working so I called the Mi customer service center through the App - I got a call from the above-mensioned support details saying they are authorized Mi customer support center letter on they denied that they are not authorized, service provider support person from above-mensiotned address visit to my home his name was Manish, his manager name is - Sudhir to check the tv fault and he said that tv having software issues we need to take back the tv to the service center - he took my tv to the service center at Kurla (earlier he said service center is at thane ) letter on he called me that tv motherboard is not working need to replace the motherboard adn inverted board as well he said that costing will be 13 000 for all the parts. I said that the part cost is not that much as you have mentioned in the bill. still, I have to pay the amount now following are the issues - * TV parts are duplicate they have been installed * Tv is not working it just work for 1 day also its Ethernet cable and Dishtv cables were not working I highlighted these points to Manish he said that it's your wifi router fault not the tv motherboard after the motherboard replacement he said this * on day 2nd tv stopped working I called customer support on the abovementioned number * After calling they said you have to pay more for the warranty claim, * I asked them as communicated you said parts having 1-year on-site warranty then why I have to pay more now for the warranty, * also I have highlighted that parts are duplicate installed, then the service center denied that they are not responsible for the warranty * At present, they are not receiving my calls as they are not ready to share their service center address. Please do the needful I am totally trapped in the scammed- For more details, I am available on call as well as email email id - prashant.[protected]@gmail.com
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