Customer Support Center Complaints & Reviews

Hi Team, This is Prashant rapte. live in bhiwandi, kambe village. recently I got scammed by the mi service center they have replaced my Tv parts with duplicate parts and charge the double ammount from me and now tv is not working I asked them tv is not working please look into the issues as parts are in under warranty for 1 year. now they are not taking responsibility for the parts that they have installed, they are not receiving my calls and said that you have to pay more to us foir warranty claim. I have done service for MI tv 49 inches from the Customer Support center repair and maintenance, Bungalow number - 62 c, 1st floor, kamgar Nagar, tilak Nagar station road, Kurla east Mumbai - 400 0 24. / [protected]@customer-support-center.com / http://www.customer-support-center.com/ [protected] / [protected]. My tv was not working so I called the Mi customer service center through the App - I got a call from the above-mensioned support details saying they are authorized Mi customer support center letter on they denied that they are not authorized, service provider support person from above-mensiotned address visit to my home his name was Manish, his manager name is - Sudhir to check the tv fault and he said that tv having software issues we need to take back the tv to the service center - he took my tv to the service center at Kurla (earlier he said service center is at thane ) letter on he called me that tv motherboard is not working need to replace the motherboard adn inverted board as well he said that costing will be 13 000 for all the parts. I said that the part cost is not that much as you have mentioned in the bill. still, I have to pay the amount now following are the issues - * TV parts are duplicate they have been installed * Tv is not working it just work for 1 day also its Ethernet cable and Dishtv cables were not working I highlighted these points to Manish he said that it's your wifi router fault not the tv motherboard after the motherboard replacement he said this * on day 2nd tv stopped working I called customer support on the abovementioned number * After calling they said you have to pay more for the warranty claim, * I asked them as communicated you said parts having 1-year on-site warranty then why I have to pay more now for the warranty, * also I have highlighted that parts are duplicate installed, then the service center denied that they are not responsible for the warranty * At present, they are not receiving my calls as they are not ready to share their service center address. Please do the needful I am totally trapped in the scammed- For more details, I am available on call as well as email email id - prashant.[protected]@gmail.com

I am a South Indian resident (Telangana State) I purchased Blaupunkt smart 43 inch led tv (BLA43SA570) from flipkart on 20/05/2020 during strict lockdown soon found that the product was used one. After long conversations and mental stress, We got replacement with new one on 23/06/2020. But after 3 months on 28/09/2020 the TV display was shutdown. When approached flipkart, they asked us to contact the brand's customer care no[protected],...

On 2nd week of March 2020, A TV repairer named shubhankar Banerjee from sodepur came to our home to repair our TV and took the hardware out from it. Till today's date he hasn't returned it to us even after calling 100times . He says I'll come today or tomorrow but never comes. Am giving you his address and contact details. I've his call recording.please look into this matter. We're really helpless now.

I had contacted customer support center, kurla for my panasonic led tv's repair on 15 january 2019. They claim to be an authorized panasonic service center. They charged me rs 6342 for the backlight repair and gave me a 6 month guarantee. The same problem occurred after 1 month. I called them again and again for more than a week. They kept promising to send a technician but did not send anyone though the tv is under repair warranty. The technician called me on 20 february and said he would visit but did not show up. On 25 february i once again called them in the morning when they said they would send a technician in the afternoon. When no one came i called them again and spoke to a senior person there who first said no one can come and later said he would send someone in the evening, but no technician has visited my place for repair. I called another company which said the cost of the repair should not have been more than rs 4400 and i was overcharged by csc.
As the tv repair is under warranty i would like to be refunded because firstly i was overcharged and secondly, the warranty was not honored.

They told they are panasonic authorized service center but they are fake
Complaint no. Se18091l

Against my 40 inch panasonic led tv model no th-40c400d and engineer name : shubham (Contact no. [protected]) from your customer support center came for visit and he told that mother board issue is there and he picked my tv. And we payed 350 rupees visit charges.

Spoke to mr. Pankaj (Contact no. [protected]) provided by your customer support representative. Pankaj ensured that don't worry we people will check and fix your tv.

Yesterday 18th sep 2018 subham came to deliver my tv and he was rude and in hurry and asked us to make payment immediately and we payed 8300 rupees service charge for motherboard issue fixing charge.

And within one day my tv stopped working they broke the display screen and now tv is not working.

We realized there is a crack in our screen and called subham and he was not picking our call and then contacted mr. Pankaj and told that my tv screen is damaged and he ensured us not to worry and he will refund the full amount or fix my issue.

Fnd the below attached images of my damaged t. V and revert with proper solution asap other wise i have to take further actions against your company that how irresponsible and fake you people are.

Customer support people dont listen to ant issues and also the staff is not we educated as they wrote wrong customer id on my receipt and also wrong name of mine.

I found their number as authorised parasonic service center on the internet and when i called them they confirmed that they were authorised service center but they are fake. They came to my doorstep and picked my led tv to fix mother board but actually they broke the tv screen and they are so rude that they are not accepting also the engineers name shubham he is so rude and irresponsible. Also manager pankaj who assured that he is authorised and can be fully trusted also not responding to any calls they took 9000rs service charge and damaged my led tv of 50 inch their number is[protected]/65113388. They charged me 12, 125/-rs and repaired my tv however within 8 days my tv is spoilt again, ive called them but they are not attending to my complaint yet. The company name written on the bill is "customer support center" address is bungalow no 958, kamgar nagar, tilak nagar station road, kurla - e mumbai24. My biggest complaint is that they misrepresented themselves as authorised service center for parasonic i would have never got them to touch the tv if they had told me that they were not the authorised service center.
First thing they are fully fake and google should blacklist all their no. And this company should be closed as they cheat people. Can anyone suggest where i can file complaint against these people as i don’t want others to face this problem just like me. For me its 50k loss and customer support of these people sucks.

Firstly i got their number as authorized philips repair center from google... Which i found was wrong... They took my 55 inch led tv to change the mother board.. With delivery to be done within 2 days... Its been a month and they are not getting mother board for my tv.. They say all the mother boards in the company are over... Pls they have a call centre... The operators of which dont know about our products... They just keep on saying.. That our senior will revert... Which doesnt happen... They are big time cheaters

I had called customer support center (Kurla) as my samsung lcd tv was having issues. The display goes off after 1-1.5 hours, then we have to switch off the tv for 1 hour and again display comes back.

They took the tv for 2 days and later said it is repaired and gave warranty of 6 months orally. But in bill they have mentioned 3 months.

But the same issue started coming from day1 and i have been following up but no one is answering the call properly.

I have paid them 5200 + 350 visiting fee.

Do not get service from csc as they cheat during your tv repairs. They will create more problem to tv sets instead of repairing it as they want the customer to come again to their service center and each time they will charge more and more money. I am filling a case againts them in consumer court and will surely see to it that this is service is closed by court.

I found their number as authorised onida service center on the internet and when i called them they confirmed that they were authorised onida service center. Their whatsapp number is +[protected]. They charged me rs.10000/ and repaired my tv twice but however within 8 days my tv had same problem both time, i have called them but they are not attending to my complaint yet. They had charged for changing the backpanel of my led tv, but after consulting with onida technicial i cam to know that panel was never changed by them. This incident happened in month of jan. Finally i had called onida customer service number and got to know that they do not have this company as their authorised service center. The company name written on the bill is "customer support center" address is bungalow no 958, kamgar nagar, tilak nagar station road, kurla - e mumbai24. This people are misguiding public as authorised service center for onida or might be for every tv company. They are lieing with people and ask for huge amount of money for there faulty service.

Called customer support center regarding tv repair. They wrongly misrepresented themselves as samsung dealer.in addition, the technician came home, charged me a visit fee of rs350 and gave me an absolutely incorrect assessment of the problem with the tv. To add to it he advised that the tv has to be taken to the shop to replace parts. I advised i will revert back to him and checked with another samsung dealer - who advised that there is no problem with the tv at all (Only the remote is to be changed). The dealer also clarified that customer support center are not samsung dealers. This is major misrepentation. Please look into the matter.

A group of # are sitting der,
Dat owner rajiv goshwami is a big time raskal.
I also received this center number though internet stating its a lg customer service center, so i complained. Immediately same evening deir technician named sandeep came to our place n gave the reason dat my logic board n back lit is spoiled and would be repaired at 5300/- and took visiting chrges 350/- and wnt.
Its seemed like dey did not repair any part bcoz i had asked dem to return the replaced parts.
He gave the tv next dat itself n wnt bt soon aftr few hrs my tv turned off i called him, he sd he would snd his technician to tk the tv back n see wot prblm it had.
Bt nobdy turned up, so i kept calling and he answered and sd dat his uncle has expired im nt der ill snd sum one, afr a day another technician named arun came n he took the t. V and wnt,
Aftr 2 days upon me colling him again n again he den answered my col n sd ok he has repared n will gt it.
He came n gave the tv n wnt bt still my problems were nt solved...
Again i called him nxt day bt his cell was nt reachable,
So i called him nxt day he came n i switched the t. V on in frnt of him it wnt off,
So he took it back n sd ill do it dis time or else ve will return yur money, he took it n din returned for a week,
So i called him n his number was nt reachable, so i called the center dey asked me who had come wat is his number, name n oll foolish things which dey should knw.

Aftr continous calls n inquiry

On 18 a 3rd prsn called sum tiwari came n delivered the t. V n asked 350/- frm my parents so dey called me n i askd dem fuh wot reason yur chrng yur spare parts fuh which yu had gvn 6 mnths garnty has nt evn wrkd fuh 6 days, n agin yu wnt mre, i sd if it wrks ill gve yu at the centre n collect my parts, he sd if yu dnt pat ill nt gve yu ne services n called sum one n sd inko block karo ye paise nhi dere,
My brother cme frwd in my absence n askd him to leave the house immediately,
I called him he din receive my call n nxt day i called them dey r telling apka tv de deiya hai abi kya chahiye, i told dem its nt repaired neither are my prts gvn wot repairs hve ull done.
Dey sd senior is nt available, neither in deir center or on deir customer care no [protected] dey continuosly kept me on hold fuh 3 mins n cut the col.
Its been 23 days dey have harrased me, at last i sd if yul cnt connect me to yur senior ill drag yul to consumer court,
Den they trnsfered my call to senior
I spoke to dat son of a # named rajiv who is the owner, n aled fuh the refund of my hard earned money dat # told me gve me once chnce ill gt it done by being in frnt, n gve yu in 5 days, i told him im nt intrstd bcoc in 18 days its nt done wot stars will he put in 5 days???
I told him gve me bck my money, upon dat he sd i cnt gve tu the whole amt v mi8 gve 50% or so bcoz rest chrges r der of transport n delivery n labour i sd is my tv repaired evn 50% no den y shall i gve yu??
He den sd ill col in 2 hrs, he still hasnt called or gvn ne feed bck.
I once again called dem today mrng n seniors r nt available...
Dese ladies ovr der r also culprits oll cheap n bunch of ‘chors’

I swear dey shall b thaugh a lesson..

My complaint is as follows which is somewhat on similar lines.

The complaint is against authorised tv repair centre ie customer support center located at bunglow no 95b kamgar nagar tilak nagar station road kurla east mumbai 400024. Contact no are [protected] mob no [protected]. Main supervisor mr. Pankaj mishra mob no [protected]. Through mr suman (mob no [protected]) our tv was send for repeat service as the service of panel repair was not undertaked appropriately and this was within the warranty period of six months. Refer the invoice which states so. On repeated followups there is no response or revert the status is not coming out clearly the customer support center has taken the tv valuing in the range of rs 35000 and we have incurred repairs charges rs 5400 invoice no 5698 dated 22 march 2017 and visit charges rs 375 vide invoice no 5443 and next visit charges rs 375 invoice no 6085 dated 21 march 2017. One wrong sony tv was delivered by mr suman having model no kdl-32ex420 while our tv was kdl32ex520 which is of much higher version. All the details and whats up images where provided on mob no. [protected] provided by customer support center. All documents are attached separately. But so far no revert.

Necessary action for recovery of tv duly repaired needs to be undertaken urgently. There needs to be appropriate compensation as it appears that repair center is unathorised (they wrongly claim to be authorised service centre for sony tv repairs) and there are no standard procedure (sop) followed for the repairs.

You may contact pankaj mishra mob no. [protected]

Hi i had filled a form requesting for service for my 42 inch philips lcd tv on 25th february 2016. Within half an hour i got a call from their end saying that a mechanic will be coming for the tv and i will have to pay 375.in the evening 2 people came checked and told that the tv needs to be taken and will be returned in 3 days time. They have not returned it yet today being the 20th of march... Whenever v call all r either lying and they do not have any idea about what is happening in their office.. It is a fraud center please do not fall in their trap... This office is at karla east

Fraud company
I had register complaint on[protected] for my Toshiba lcd, which was some noise in speaker and screen jumping not working properly. So this service provide came and check the lcd. For this work he charge me rs. 350/- visiting charges and told me there is some other problem in your lcd you pay rs. 4300/- we can sort out and give you 6 month warranty and take the lcd in work shop. On[protected] deliver to me after so many followup and call every day and after delivery my LCD was dead complete not working delivery boy called office and told one head executive coming to your to see what is the problem.I lost my TV so please take a seriously action with this company and very wrong behavior staff, head executive and all and name is Mr.Deepak, Suraj, Reshma, Maduri this are staff.

I called on the following number for my Samsung TV :[protected]

They said they are authorized and in fact took my TV 15 days.

Then came back saying the mother board needs to be replaced and would cost mt Rs 25K and needs to be bought from Samsung Factory.

When i started following up rigorously...they dropped my TV back and now are saying get it repaired else where.

Now i have lodged a complaint using phone no. from official Samsung site.

Hopefully they have done more harm to my TV.

I may have been saved... but please beware of the the phone no.[protected]

I found their number as authorised sony service center on the internet and when i called them they confirmed that they were authorised sony service center. Their number is[protected]/65113388. They charged me 12, 125/-rs and repaired my tv however within 8 days my tv is spoilt again, ive called them but they are not attending to my complaint yet. This incident happened on 22nd july. After 3 days of chasing them i called sony india customer service number and got to know that they donot have this company as their authorised service center. The company name written on the bill is "customer support center" address is bungalow no 958, kamgar nagar, tilak nagar station road, kurla - e mumbai24. My biggest complaint is that they misrepresented themselves as authorised service center for sony. I would have never got them to touch the tv if they had told me that they were not the authorised service center.

I had register complaint on[protected] for my lcd, which was not working properly. So this service provide came and check the lcd. For this work he charge me rs. 350/- visiting charges and told me there is some major problem in your lcd you pay rs. 6400/- we can sort out and give you 6 month warranty. On[protected] he came and take my lcd at his shop and deliver me next day after his work complete, but i was facing same problem. So i called him back. He came and take my lcd back in his shop and after 5-6 days he delivered it back. After that i am facing same problem so i told them to please return my cash which is i paid to you because i am not satisfied with you services. But now he is not replying and refusing to returned cash.