D-Mart / Avenue Supermarts — return policy

Address:

Aundh, Pune, Maharashtra

I purchased bajaj mixer grinder and after billing went to the manager who was appointed for electronics items checking before purchasing. There was a weird noise in item so i requested them to cancel/return the product at the same time. Manager told me to go to the return counter and ask for refund. At return counter, there was a lady to whom i requested to return the product. She told me that there will be 1% deduction from the amount of purchase. I asked her that why would i be charged as i didn't use the product, i didn't even take it outside the store. She said this is the policy of company. I was very disappointing from that experience as there is no such return policy written on bill or anywhere else but still they charge to customer unnecessary.