D-Mart / Avenue Supermarts — unprofessional and rude behaviour by madhapur store staff for raising concern on social distancing

Address:

104, SRR Nivas, Madhapur, Hyderabad

Dear sir/madam
Today, 3rd july, i visited dmart madhapur, hyderabad store at around 4 pm for some groceries and essentials. Normally there is a queue outside. When i reached there, it was direct entry and i thought there is no rush however when i entered inside it was too rush considering the social distancing norms at this point in time. I asked the security that why don't you restrict the entry and allow in small groups. He guided me to a staff called r venkatesh. When i approached him, he said what's the problem to you! And just ignored my concern. So i thought to take photo and escalate the matter. That's when he called his manager who asked me to delete the photos and when i denied he started to argue and said if you are not fine with rush go to other shops. So i explained him that it's a customer's choice to shop at any store but it's the duty of store to take the precautions for the safety of staff and customers both. And then few more staff started to gang up with him and abuse me and forced me to delete the photos. So i also lost patient and had to shout at the top of my voice to disperse them. But i was still abused and one of them said to get lost as it was their shop. Dont know how a brand like dmart allows such staff behaviour with customers that too for raising a genuine concern and risk. I would request to review the cctv footage near the tea and honey counters from 3.50 pm to 4.20 pm to confirm this incident and see the mockery of social distancing and abuse by dmart staff at this store. When i asked the name of the manager and those staff who were abusing, no one was ready to give and all those staff turned their id cards upside down so that i can't see their name. This itself shows that they were afraid of what they did and was not correct. Can strict action be taken against those staff and ensure that they don't play with the lives of peoole? Or do i need to file a complaint with the police as well?