[Resolved] D-Mart — How much prices are cheap, that much the behavior is also cheap with customers
Bangalore, Bangalore District, Karnataka, India
While shopping along with my family at Electronic city D-Mart, we forgot to swipe for billing the footwear of my daughter, as she was wearing it. Once we come out of billing chamber, they shouted on us like anything, instead of saying sorry for missing it, the managers were telling, it is done purposely. Any missing incidence is also to be reported to police. While purchasing in outside markets, 'n' no. of things, sometimes shop keepers (specially for vegetables) will also give us one less or more thing. Most of the time, we reclaim this things from them, when we next/same back visit. In the same D-Mart principle we do means, we have to call for police against the shop keeper for its human mistake. It shows the illiteracy of the people, who is doing so. It brings their own brand down, not customers. Customer is always a king and he doesn't beg for Rs. 50 or 100 things like this. Also, it is true that, they have to ensure that no product to be come out without billing. But in case of some missing, they should learn to properly communicate/co-ordinate with customers. Giving long lectures and telling you done purposely after realization also, will doesn’t makes feel good. In ration shops, also this type of worst communication will not happen. They are giving the things at very low prices doesn't means that, they should treat the customers also, with very low value.
Complaint marked as Resolved Dec 15, 2015
Talked properly to have the future good relations. Not to nail much on this kind of rare incidents. They mentioned for the good customer co-ordinations and we as customers ensuring their process is also happening properly without impacting any thing.
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