[Resolved] D2H — Amount debited but amount not updated

[Resolved] D2H — Amount debited but amount not updated

D Dr. Dipayan Chattopadhyay

I have recharged an amount 1003.0. The amount has been debited but not updated on d2h. I have complained three times with the transaction ref. no. but the customer care is not taking any initiative to refund my money. I have mailed them also but again they are not replying me back. The worst customer service as ever seen. Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved d2h customer support has been notified about the posted complaint. Verified Support Nov 19, 2020 d2h Customer Care's response Dear Dipayan, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards
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d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Dipayan,

As per our discussion regarding Recharge failure, kindly share the below-mentioned details so that we can assist you better in this regard.

• Bank name
• Bank Account Number
• Transaction/ReferenceID
• Date and Time of Recharge
• Amount of recharge
• Payment Wallet name
• Screenshot of Transaction

Thanks & regards