I am having D2H connection (Account No[protected] in the name of Mr. Vishwanath Chavan). From last 10 days i.e., 05-Apr-24 I was getting messages on my mobile and TV screen to rechange as previous recharge expiry was 15-Apr-24. Hence on 14-Apr-24 I recharged monthly package of Rs. 329.00. Accordingly new expiry should have been adjusted to 15-May-24 however the same was reflecting as 27-Apr-24 on television as well as on mobile message received for successful recharge. Upon contacting customer care for the same no valid justification was provided and I was provided with vauge answers to contact customer care on 27-Apr-24 to adjust the expiry (if possible at that time).
Further on 13-Apr-24 I had erroneously recharged Rs. 329 on account No.[protected] instead of A/c[protected]. I accepted my mistake as called customer care with a request for refund of amount or credit to A/c[protected]. However customer care executives were so arrogant and unhelpful that they did not even listened to the query or request.
I wrote a mail to D2H nodal officer on (nodalofficer.[protected]@dishd2h.com and kunal.[protected]@dishd2h.com) along with screenshot of erroneous credit transferred. However no revert has been received for the same till date.
Further D2H website is so pathetic that it doesn't allow customer to write a complaint without attaching a PDF / JPG image of the complaint (which many mobile phones doesn't allow for screenshot). Customer care people are so arrogant that they don't listen to the query forget about providing resolution or at the last will cut the call on there own. Was this information helpful? | 
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