D2H — force channel packs selection

Address:	Moradabad, Uttar Pradesh, 244001
Website:	www.d2h.com

I am trying to make channel selection for my 3 set top boxes differently but the company is automatically making changes in the same and applying channels which i don`t want on a particular box.
When i am contacting and asking for making my channel selection through web portal myself then they are not providing the proper information and saying again and again that there is some server problem.
The behaviour of staff is very rude and unprofessional and they are themselves not aware about the whole process.
Please help and provide a valid info so that i can make my channel selection.