D2H — Forcing box upgrade via various methods by technician and d2h company

Address:	Indore
Website:	D2h.com

I am having d2h connection 47506235 which is having IR box with unrepairable error as per technician but he is asking for excess charges for upgraded box being forcefully issuing to us, whereas we only require basic box and a box swapping is enough. Another technician allotted kept the complaint pending saying no stock of the old box and the same may or may not be available from company. Hence, my recharge is getting wasted. Also, temporary deactivation is being charged by company whereas other company is providing it free of cost. Customer care is not able to resolve the issue at their level also. Total fraud business is run by D2h, kindly look into the matter please.