d2h (Formerly Videocon d2h) — own package is not activated

Address: Hig-2/2,6c,Greenwood Park, Newtown, pin-700156, 700156

Please note that i have made my own plan on 01/02/2019 and submitted accordingly. My service provider viz. Videocon d2h confirmed my submission. But the fact of the matter is that they are not activate till 07/03/2019. Today now my balance becomes nil. If i renew it by paying money the same old package fixed by them will continue i fear. Please guide me as to whether i buy the same package fixed by them forgetting about my own package which was submitted as per trai order.