D2H — my package and refund money

Address:

Sai dham society no 47c room no 9 Mhada Svp Nagar Andheri West Mumbai near Versova tel exchange, Mumbai City, Maharashtra, 400053

I am extremely disturbed with the pathetic service of your customer care department.
I have been a hd customer for more than 6years with 2 connections at home and always paid for annual packages in advance.
Somehow without informing me my package, which is paid for the year in advance was changed and now after many calls and even online registration for the platinum hd pack on both tvs i am only getting sd on one of them.
D2h had no right to change my package on their own without intimating me. The trai regulations are clear that its the consumers choice and not the service providers.
I request you to organize a call to me from your customer care so that my problem is addressed immediately.
Failing an immediate redressal of grievances from your side may creat lot of issues