D2H — New set top box order online

D2H — New set top box order online

P Pushplata19

I ordered a new set top box online and paid for it through the videocon d2h website on 7th October. It promised to deliver the box within 48 hours, but I havn't received the box yet on 10th October. I tried calling customer care and they provided no help. They said they have no way of tracking online orders. I have mailed to [protected]@d2h.com and no reply from that too. This is very bad service. I was provided with a token number which is # 1192 and nothing else, the phone number I registered with is showing as not a RTN. Was this information helpful? No (0) Yes (0)
d2h customer support has been notified about the posted complaint. Verified Support Oct 13, 2020 d2h Customer Care's response Dear Pushplata, Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern. Thanks & regards Oct 14, 2020 Updated by Pushplata19 I registered with the mobile number [protected]. But as I wrote in the above post, its still not showing as RTN. Oct 31, 2020 Updated by Pushplata19 Any update? At least refund the amount. This is pathetic. Verified Support Oct 31, 2020 d2h Customer Care's response Dear Pushplata, The contact number you have shared is not registered with us. Kindly share the Registered Telephone Number (RTN) with me so that I can assist you better in this regard. Thanks & regards Nov 02, 2020 Updated by Pushplata19 It's a fault in your system that the number is not registered. The customer care people said that there's no way to track online orders. Please refund the transaction amount. I am attaching the screenshot of the payment receipt I got. Please help. Verified Support Nov 03, 2020 d2h Customer Care's response Dear Pushplata, Kindly share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern. Thanks & regards Nov 04, 2020 Updated by Pushplata19 I have emailed to customer care at least 3-4 time. Its like you guys have an automated thing setup. You're not even listening to what I am saying. Worst service ever. Nov 04, 2020 Updated by Pushplata19 Like I have said before, the phone number I applied with was [protected], but it has not been registered. Please refund the amount. I have attached the receipt above. This is fraud. You have taken the money and provided the product. Nov 15, 2020 Updated by Pushplata19 Should have gone for Airtel. They have much better quality of the product and service as well. Money gone down the drain. At least, return the money that you've stolen. Nov 17, 2020 Updated by Pushplata19 Still no update. Money down the drain. This is theft. They stole the money. Now are not even responding. Just give my money back. Dec 11, 2020 Updated by Pushplata19 D2h thieves, return my money back with interest. This is no way to do business. Worst service ever.
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