D2H — Non information about the case in pack due to which I am not getting the extra free days

Address:

Kothrud

I had recharge for three months pack on 01/06/2021 based on amount that I had recharged three months back say in Feb'21. When I checked the due date I found I have not got the extra free days. When called to consumer care they said you have done recharge with lesser amount hence you will not get the free days. I asked then how, they said now the amount of subscription has changed. Then I ask them if you can inform me that my subscription in due for renewal why didn't you informed the change of amount.Also without my knowledge they had activated some channel also. My question here is why should I bear cost of their mistake. I want my free days. I wouldn't have done three months recharge if in case I was not getting those free days. My consumer number is[protected].