D2H — pay channels not provided

Jdas6916

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra, 410206

I have subscribed according to the new regulations for pay channels in the month of jan 2019. From 1st feb my subscription money is being deducted as per my channel selection but few of the pay channels which i have subscribed are blocked but money is being charged. Repeated calls are left un-answered. D2h everytime is saying system down so they can't help. Please look into it.

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Feb 19, 2019

Updated by Jdas6916 I'm still to receive the missing channels from my subscription list. The Customer care no. is not reachable. Even if you manage to get through sometime they say their server is down. Though I'm not able to view the channels still d2h is deducting my pre charge money from my account. Also d2h is adding their own active channels as per their wish and charging money. When you manage to get through to their customer care no. they shamelessly say that as their server is down they can't do anything about it. My Customer ID is 81340370. Its a clear case of cheating & fraud. Plz take action into it immediately. As a consumer forum you need to act fast & help the consumers.

Mar 01, 2019

Updated by Jdas6916 Still the Customer care nos. of d2h are not reachable most of the time. And by chance even if you get through the executive shamelessly says that their system is down so they can't help. On the other hand d2h are adding unnecessary channels (their own active channels) which I never chosen in ny package and charging heavy amount for those deducting my account balance. Is anyone from trai or any other regulatory authority looking to these consumer complaints?