D2H — Recharge 309/- done but Service not settle on account

Address:

M 13 D PRERANA VIHAR WORLD BANK BARRA KANPUR 208027

Customer id 93675420, Registered Name Mr K P Bhadauria, bill pay recharge to Videocon D2h on dated 13.08.23 at 10:55AM settled order I'd number[protected] Transaction ID[protected] but merchant Videocon D2H denied receiving any payment wrt recharge from Idfc First Bank credit card. We talk to lot of time Videocon d2h customer care executive & senior supervisor but every time every person giving missing communicate and unable to resolve this issue. I am totally harassed by executive team to mis guidance and rudely behavior. From Bank PNO nodal executive reply by mail and stated that "We request that you provide us with the card holder dispute form along with merchant communication regarding non-receipt of transaction amount and enable us to assist you further." What Should i do? I have no any written conversation with videocon d2h regarding denied recharge and service. Pls resolve this with refund my amount 309/- or recharge account immediately action unless we proceed legel action against videocon d2h. This is my mentally harassed issues now,