D2H — Recharge done in Inactive account instead of Active account

I had made one payment of recharging Videocon D2H (via PAYTM) on 6th April 2023, which somehow got recharged to an inactive D2H customer ID instead of active D2H id (Details of both the ID are mentioned below). I called up to Videocon D2H immediately upon realizing that the recharge has been done mistakenly to wrong id, for which they told that I would be contacted. They even contacted me once, I had given all the required details for transferring the amount to the active D2H id, but yet it’s not done. Calling them every alternate day to get an update for the same but in vain. Hence am writing the matter to draw your attention and do the needful.
1. Wrong ID on which the recharge was mistakenly done: 77936529
2. Right ID on which the recharge should have been done:[protected]
Both the ID's belong to me. First ID is inactive since many months and the 2nd ID is active. By mistake I did the recharge of 1000 in the inactive account instead of active account.
I need either the refund of the amount, or transfer the said amount to the active D2H connection[protected].