D2H — service related

Address:

New Delhi, Delhi, 110088

I am a user of d2h (videocon d2h) from last 1and half year. My client id is[protected]. Thing is that I am not able to view my selected channels. I call customer care [protected] and they are replying that your service is activated. But when I checked on dth website showing your request has been taken and balance is detecting from our account on daily basis. Even not able to watch the Free Channels which they are charging Rs .130 per month. Even customer care not replying positively.