D2H — unnecessary channels added to my package and charged

Address:

Raigad, Maharashtra, 410206

Still the customer care nos. Of d2h are not reachable most of the time. And by chance even if you get through the executive shamelessly says that their system is down so they can't help. On the other hand d2h are adding unnecessary channels (Their own active channels) which i never chosen in ny package and charging heavy amount for those deducting my account balance. Is anyone from trai or any other regulatory authority looking to these consumer complaints?