[Resolved] D2H — Wrong ID recharged and no response from customer service

[Resolved] D2H — Wrong ID recharged and no response from customer service

J jaswinder7890 from Ambala Cantonment, Haryana Mar 31, 2022 Apr 2, 2022 This thread was updated on Apr 2, 2022

I accidentally recharged my old d2h account for Rs 700 and requested the customer care team to transfer the recharged amount. Firstly, they advised to send an email but for days I haven't heard back from them. Then, yesterday I tried to contact their customer service centre again and the person said that the transfer would be complete in 1-2 hours (no update) Today, I called the call centre again and they said it is not possible to transfer the funds and I have to go online and submit DIY request. The problem is that the phone number linked to my current account is no longer active and as a result I am unable to login. I have explained this situation many times to the customer service but they advised it is not possible to transfer. Was this information helpful? No (0) Yes (1)
Apr 2, 2022 Complaint marked as Resolved d2h customer service called and resolved the issue in a few minutes. d2h customer support has been notified about the posted complaint. Verified Support Apr 01, 2022 d2h Customer Care's response Dear Jaswinder, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Verified Support Apr 01, 2022 d2h Customer Care's response Dear Jaswinder, I hope my team got in touch with you and shared all the requisite information. Please do let me know in case there is anything else I can help you with. Thanks & regards Apr 02, 2022 Updated by jaswinder7890 My complained was resolved by the d2h team. Thank you!
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