[Resolved]  d2hshop.com — Requested for a Cancellation on 26th july. But order not Cancelled yet and Refund not Initiated

Address:

Kamrup Metropolitan, Assam

ORDER ID: [protected] I have ordered an item worth Rs.699 on 26th July, 2015. After ordering when I checked the "My Orders" section in their website, it was showing "Processing". On 27th July, 2015, I bought the same item from a local store. So I called their Customer Support Number[protected] to request for cancellation and refund. At first they were not receiving my calls. But after a few tries, they received my call and said that they are processing my cancellation request and it will take 2 days for the cancellation After 2 days, when I checked again the "My Orders" section, it was showing the same status "Processing". I again called them and asked why my order hasn't been cancelled yet. They again said me to wait and also said that my order will be cancelled very soon. I also sent more than 10 mails. But haven't received any reply yet. Today is the 7th day (already 7 days left), still "My Orders" section showing the same status "Processing". But my order hasn't been Cancelled yet. I have a great experience in buying various items from various online shopping sites. But I haven't faced a longer time for just a cancellation. In other sites, cancellation completes in within 1-2 hours. But in my case it already took 7 DAYS for just a cancellation. I don't know when my order will be cancelled and when I receive my refund. I am now feeling shame on myself. Why I have bought the item on this site...!Now I think that they are fraud. So I kindly request the authority, please tell them to give my money back. I want a perfect resolution as earlier as possible. Please help me. The Web Address of the site: www.d2hshop.com Order ID: [protected] Customer Name: AMLAN RANJAN DUTTA Order placed on: 26th July, 2015 Order Cancellation requested on: 27th July, 2015 I hope for a better resolution. Thanks in Advanced. Your Sincerely, Amlan Ranjan Dutta, [protected]@yahoo.com +91-[protected]