Da Milano Leathers — Poor customer help

Address:

Gurgaon, Haryana, 122009

Someone gifted us a bag bought from one of your stores, we are Jains and we don't use leather handbags as it's against our religious practise. The person who gifted me didn't know of this. On arrival in Delhi, I went to the store in ambience mall gurgaon on the 2nd, only to be told to come later to meet the manager. We returned again after a day or two. We were again given a number and told to call. In vain, we returned again on the 5th to be shown another bigger store in the mall. There we were told at due to gst, the returns will be done from 7th onwards. We came back the fourth time, spending close to Rs 1500 in uber cabs, to finally be told to pick another bag and pay the balance amount in cash. After good 15-20mins, we were told that the bag won't be exchanged. We tried explaining to a rude salesgirl named priyanka and a manager on the phone, who in the four visits was never available in any stores, that it's purely religious reason that we are asking for an exchange. But our voices were not heard and we came back disappointed that such a big brand also doesn't pay attention to genuine customer problems.