[Resolved]  Daikin Air Conditioners — AC Service

Address: Chennai, Tamil Nadu, 600128

I own a Daikin 3 Star split ac with model no FTE50MV16, in which the blower is broken for which I needed Daikin to bring the spare and replace the same.

I have complained to Daikin customer care center on 02/04/2016 with complaint no : MAA[protected]PRI, and the customer care person told within 24 Hours their service representative shall call me to fix the timing. But as there was no such call from Daikin I called them again on 04/04/2016 and to my surprise they simply told no complaints was registered against my mobile no on 02/04/2016 and floor supervisor Mr.Ansuman (not sure abt the spelling of name) took a fresh complaint with complaint no : MAA[protected] and assuring I will get a call immediately from the service center, end of the day i got a SMS from Daikin telling that my call is being assigned to Mr.Ammen with his contact no as [protected] to which I tried calling more than 20 times few times the call will go in waiting and rest of the time no not reachable mode, but there was not even a courtesy call from Mr.Ammen nor from Daikin, so I again called Daikin on 5/4/2016 to follow up and with much difficulty I got connected with the same supervisor Mr.Ansuman again he was assuring that someone will call me within 2 hrs if not he told me to contact Mr.Roban (Chennai service head) at[protected] and he simply gave me a no of another person who belonged to third party service provider (Mr.Ammen Team) she told she will check and call me again no calls from them, so again I called Roban, finally he checked and confirmed the spare is available but the service will be done by the third party but still now no proper response from Daikin.
I hope Daikin understands the temperature we have in Chennai and Iam already suffering from hot climate for more than 4 Days, though Daikin is going to charge me more than 4K still they don't want to do the service for my needs, they are thinking and treating as if they are doing a free service to me. If Daikin is not going to provide the service within tomorrow I need a waif off from them as it is already delayed for long time from their side.

In future I will never ever recommend Daikin to any of my friends taking this as a lesson learnt for choosing Daikin.

Again I don't want any false commitment from Daikin CS team for name sake in replying to this problem, rather plz show your reply in action.