| Address: | New Delhi, Delhi, 110060 |
Our a. C ran into a problem and we lodged a service request over phone.
Some one from rohan enterprises m-[protected]-palinder singh attended the call on 1.8.18, told us that the a. C need servicing. He collected rs 531/- as visit charges. Next day he again visited us and did the needful and asked us to pay rs 3500/-. Which we did but he did not give us a receipt. The a. C was working fine. He gave us his above said number and told us that since rohan enterprises is authorized for the job, we can call him directly.
The a. C again developed a snag, so we called him. After dilly dallying for a day or so, he turned up and told us that gas has leaked. My wife is an asthmatic patient, and needs a. C all around. We requested him to attend to us, but he was not at all responsive and avoided our calls.
We have already lodged a complaint with number del [protected] and again have been referred to rohan enterprises, i. E again with the same devils.
A. C is not under warranty and we do not mind paying for the repairs, but this sort of treatment, putting us off for days saying, we do not have enough people to attend etc shows your service team in bad light.
For further details you can contact us on [protected].
At the end we request you for an urgent, repeat very urgent resolution to our complaint.
Let us see, your customer satisfaction rating is how far correct.
Our address is h 317 new rajinder nagar, new delhi. 110060
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