Daikin Air Conditioners / Daikinindia.com — 1.5 ton split ac - service

Address:

New Delhi, Delhi, 110002

Purchased 1.5 ton split AC on 28 Jun 2018. After 2/3 weeks cooling was reduced. Contacted the dealer Solar Aircon. He sent his technician and filled gas because of reduced gas pressure. After another 2 weeks cooling was reduced. Contacted dealer and was told to approach Daiken.
Lodged complaint on 7 Sep 2018 (no.[protected]. Dealer's technician came in the morning (7 Sep) and informed that gas pressure is less and that is why AC is not cooling and shutting down. Mentioned this in my complaint. Technician came in the evening from Daiken and checked the machine. He informed that gas pressure is ok but there is a problem with the sensor. He disconnected the sensor and told me to run the machine at night. He filled his report mentioning that the machine has been washed and cleaned. There was no mention of why the AC stopped or whether the gas pressure was ok.
Next day it was observed that cooling was less. I lodged another complaint on 8 Sep 2018 giving the first complaint no. The technician came in the evening and found that the gas pressure was less. He also found that there was no problem with the sensor and connected it again. Later another person came and filled the gas.
I am disappointed with the attitude and wrong diagnosis of the machine. Despite telling him that the gas pressure was less, which was filled the next day, he failed to take correct measures. He also filled a wrong report stating that the machine has been cleaned. There was no mention of sensor being faulty or having it disconnected. I would request that the company investigates and punishes the first technician for misleading the customer.
Despite the gas being filled in the machine within two months of purchase there is no diagnosis as to why it is happening. If there is leak somewhere, the pressure will again be reduced with reduced cooling. This being a technical problem, I do not think that the technicians are qualified to assess critically the problem and find a solution. I will run the machine for a few days to check if the problem has been resolved.
Thanks
Col Abhimanyu Nayar