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Daikin Air Conditioners / DaikinIndia.com

Daikin Air Conditioners / Daikinindia.com — AC installation is pending for last two weeks

Address:16/2 Banerjee Para Road, Sarsuna, Kolkata-700061

I, Ripan Nandy, bought a split AC from New Fairdeal Electronics, Behala, Kolkata on 14.04.2023. It was being told by the shop owner that, AC would be installed within 2 days which didn't happen. Instead a service request number was raised and after repetitive mails and escalation, a service technician came for installation on 25.04.2023. An equipment was missing inside the outdoor unit packaging and due to that technician couldn't install the unit. It was being told by Daikin service team that, they would send the technician again on 26.04.2023 for installation but no one came for installation on that day. Afterwards service team keep on giving multiple dates repetitively whenever I was communicating with them over the mail and phone. They are least responsible to inform the customer about the progress of the case. As a consequence unit has not been installed as of now.
Requesting Daikin team to look into this case and resolve. Also suggest to improve the quality of this terrible service.
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Dear Ripan,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Reply
Dear Ripan,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Reply
Dear Ripan,

Please share the earlier requested details with us so that we can assist you in the best possible manner.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Reply
Dear Ripan,

We are waiting for your details. Kindly share the same or get in touch with us on our customer care numbers mentioned below or write to us at support mail ID [protected]@daikinindia.com. Call Us: [protected] /[protected]

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Reply

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