Daikin Air Conditioners / DaikinIndia.com

Daikin Air Conditioners / Daikinindia.com — AC PCB Issue

Ritesh4251

Dec 23, 2021

Address:

MUMBAI

Dear All,

I have changed the flat and reinstallation of Daikin AC done by Daikin Authorised service center i.e. Mountcool services.

During installation due to wrong wiring done by Daikin technician my house MCB got tripped and after correction in fuse wiring MCB was found OK due to this wrong wiring My AC PCB got failed. But now the Daikin person told me pay the charges and they are not accepting the Technician mistake.

I have a call recording also in which whole conversation with Daikin person was saved in which clearly mentioned that the mistake done by Daikin technician.

But from 06/12/2021 no conclusion will be there. So please resolve the issue as soon as possible.

I have contacted with these persons

Aafaq - Mountcool services Mumbai
Mehtab - Mountcool services Technician
Muzzafar Khan- Mountcool Services Manager
Harish Salain- Daikin person

I have done a complaint many times in Diakin but no action taken by it.

1. Daikin Customer, Ref id MUM[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

2. Daikin Customer, Ref id MUM[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

3. Daikin Customer, Ref id MUM[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

4. Daikin Customer, Ref id MUM[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

Regards,

Ritesh Patel
[protected]

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Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Ritesh,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

Verified Support

Jan 04, 2022

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Ritesh,

Our team has shared a quotation for the work to be carried out on a chargeable basis, as your product is out of warranty unit. We are awaiting your confirmation/approval on the same. Further, we would request you to directly contact in our service branch Phone number: +[protected]

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]

Jan 04, 2022

Updated by Ritesh4251 It's not about warantee. I have a AMC with Vijay sales/ONSitego but nobody is taking responsibility. As i already mentioned above that your technician has done a mistake not me so why I will pay the charges. You don't have a technical person who will tell me the technical reason about the fault. No body is taking responsibility of technician mistakes. Daikin always you have done this with the customers don't fool the customers . As customers has paid his valuable money on the products.

Jan 04, 2022

Updated by Ritesh4251 Always your team is giving me a new number and told me to talk to him talk to them nobody is going end with a conclusion already 1month gone . I am Just frustrated with you Daikin. Don't fool the customers .