I would like to introduce myself as a loyal customer of Daikin who has been impressed with the quality of the air conditioner which I had for the past 6 years. After being impressed with the first AC, We as a family decided unanimously that we will go for Daikin Air Conditioner for the second time also as we have good service and quality with you.
Hence we bought an AC on[protected] with the same trust that was proven by Daikin in my past experience. I was also promised two free maintenance services by Daikin at the time of purchase which added to my confidence. Out of which, I was actually given only one service and the other service was not even offered.
On[protected], I had raised an issue with customer care stating that my AC was not working and a technician was appointed swiftly to look into the issue.
After investigation, I was told that the PCB board was not working and had to be replaced. I was asking if there was a warranty and I was told that PCB warranty is only for 12 months for AC which was bought before[protected]. However had I bought one month later, I would have got a 5 year PCB warranty on the same AC. Having a airconditioner for just 1.5 years and replacing a PCB board is probably unlikely behaviour in Daikin especially with my past history with Daikin on my previous ACs.
I do understand that company policies change over time and there are some collateral damages to some because of that.
I would like you to consider my repair under warranty this time as there is only one month of difference between my date of purchase and warranty policy change considering my loyalty to Daikin and the time difference between policy change.
Currently, I'm being charged for the PCB Board 6800 Rupees and for the labour charges 800 Rupees for buying the air conditioner one month earlier than the warranty policy.
Kindly request you to consider and give some exemption for my service under warranty.
Invoice Number IN-SMAB-21187
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