I am Shanthi, a customer who purchased a Daikin 1.5-ton AC in 2023. While we have had no major issues with the unit, I am writing to express my concern and disappointment regarding repeated maintenance-related issues and questionable practices by your service team.
Over the past few months, we have received frequent reminder calls from your Madurai customer service team for maintenance. On two occasions, including today (31/07/2025) between 12 PM and 1 PM at my residence located at Bypass Road, Madurai, your technician, Mr. Soundar (JSE Customer Care Center, Authorized Service Center, Madurai) (contact number: [protected], name unconfirmed), visited for maintenance. Each time, he informed us that the gas level was low and required refilling, charging Rs. 1500/- for gas refilling and an additional Rs. 350/- for service charges. We have paid a total of Rs. 3000/- for these two visits. However, he provided a bill only for the service charge of Rs. 350/-, with no documentation for the gas refilling charges.
This approach raises suspicion, as it seems unusual for the AC to require gas refilling so frequently. Moreover, these incidents occurred when I was not at home, further adding to my concerns about the transparency and legitimacy of the service provided. I have always trusted the Daikin brand, which is why I chose your product, but this experience has left me deeply disappointed.
I request that you escalate this matter to the relevant officials for a thorough investigation. I urge you to take strict action against any malpractice and refund the Rs. 3000/- I have paid for these questionable services. I trust that Daikin India will address this issue promptly and restore my confidence in your brand.
Please confirm receipt of this email and provide an update on the actions taken at the earliest convenience.
Thank you for your attention to this matter.
Sincerely,
Shanthi
Cell:[protected]
Bypass Road, Madurai
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