[Resolved]  Daikin Air Conditioners / Daikinindia.com — complaint ticket no mum[protected]/ticket no 14647055 dt 19.07.2018

Dear sir/madam

With reference to the above complaint no dtd 19.07.2018, for almost 2 weeks our ac breakdown problem is not resolved till writing of this e-mail.

Rigorous follow up with your mumbai amc team and the swastik engg. Who looks after the amc of our machines could not resolve the issue, intially due to non-availability of the spare.

According to swastik engg. The spares are not available with diakin. Yesterday some how they have procured the spare but didn't work due to the technical issues.

Today ie. On 02.08.2018 daikin is going to arrange the senoir technician alongwith spare but nobody has turned up today.

What is the meaning of keeping comprehensive amc with oem like daikin. We have visitors at home and do not have fan in the room. You can understand the difficulty we are passing through.

In the above circumstances replace the ac by stand by ac till daikin is not able to procure the parts by today evening i. E.02.08.2018.

Please take this mail seriously as your amc team and your vendor are avoiding our phone calls nor are reverting back.

Please note i have been a old customer of daikin having more than 15 ac’s in my two houses and at present am terribly disappointed by this unprofessional attitude of your service provider.