[Resolved]  Daikin Air Conditioners / Daikinindia.com — Customer service

Address:

Kanpur, Uttar Pradesh, 208012

I purchased 1T Daikin Inverter AC on Thursday (30th June) from Value Plus, Swaroopnagar. A person ( Ravi Kumar) came on Friday afternoon to install AC unit. He fixed the unit and left the area in mess (loose wires dangling from connections made by him, Stabilizer unit, Junction box with MCB on window pane and left without informing. When I called him, he informed we need to call electrician to fix all these things. I spoke to Mr Tripathi from Value Plus, he said he will got these jobs done but next day on enquiring told it is not their job and we need to call an electrician.
When we started AC unit next day night, after some 30 min running, water started leaking heavily from AC drain pipe joint, which is just outside AC unit and it spoiled everything kept below on almirah and floor. We switched off the unit and closer inspection revealed that joint with rubber pipe was made with the help of simple transparent cello tape. It was very poor workmanship on part of person deputed by Valueplus to install the unit. Monday we contacted Mr Tripathi, Value Plus and informed about our problem, he assured prompt action but nobody turned up to attend it. I personally visited Value Plus in afternoon to enquire and then in my presence a complaint with Customer Care was made.
I received a SMS from DAIKIN, with details of my Complaint No. - LKO[protected] and then another message that my Service Request will be attended by Mohit Dixit.
Today received a call from this no.at 11.43 AM, informing their visit in 1 hr to attend the problem, I gave him clear direction and landmark to reach my home.
At 01.26 PM I received call from a number, as I was busy somewhere else, I saw miss call after some time. Although it was unknown number, still I called back. Person on other end told that he was assigned to attend my AC request and as I did not pick the call he has gone somewhere else and will come only when he is free from there.
This is most unprofessional and highly unsafe behaviour on part of DAIKIN and Channel Partner selected / retained by DAIKIN. Everyday so many criminal activities are taking place by letting unknown person to enter house for such jobs. How they can send some unknown person without first informing us, we received information about a person with his cell no. but here we receive a call from an unknown person with unknown number telling that he will be attending the service request. THIS IS JUST NOT ACCEPTED.Secondly, when clear directions / landmark has been explained then why it is necessary that a person will visit only when I receive his call. Does DAIKIN expects me to sit at home all the time waiting to attend call, with No indication or communication what is the expected time of visit.
This is a serious issue and very unsafe way of job execution and extremely poor workmanship, which I never expected from such a reputed company like DAIKIN.
I feel total letdown by Valueplus as after collecting payment they say they have nothing to do with my problem and I need to contact Daikin and fom Daikin, nobody has contacted or came to attend and rectify the problem. After spending + 40000 rupee, I am left with a unit which has not worked even for 1 hour.