[Resolved] Daikin Air Conditioners / Daikinindia.com — daikin 1.5 ton split ac damaged while undertaking repairs at workshop | |
My 1.5 ton Split AC model no. FTKP50QRV16 (indoor unit) + RKP50QRV16 (outdoor unit) was not cooling effectively. Upon complaining at Customer Care they have referred the matter to PRIYA ENTERPRISES, no. 5/58A Bajanai Koil street, Vijayanagaram, Medavakkam, Chennai - 600100. Diagnosed as GAS LEAK and the indoor unit was taken to their workshop and returned on[protected] after necessary works. It was handled very badly during transport leaving tell stains and scratches. Cooling performance was satisfactory but in due course it developed unusually noisy, which they claimed normal due to ageing. Of late the cooling effect has reduced and got the indoor unit serviced on[protected] by another Daikin authorised dealer/service agent AKASH ENTERPRISES of Pallikarani, Chennai 600100. During Servicing they have pointed out to cracks to the internal body part which according to the service engineer is the reason for the unusual noise. As we had no access to the internal parts we did not know about the damages caused by Priya Enterprises during the repairs carried out by them. We sincerely hope that Daikin will take action on Priya Enterprises for the damages during repairs at their workshop and during transport and also replace the cracked body part. Was this information helpful? | |
May 31, 2019 Complaint marked as Resolved Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support Apr 20, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Mr. Rao, We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Apr 23, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Mr. Rao, We are still waiting for your response. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Apr 30, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Mr. Rao, We hope your issue has been resolved. Let us know if there is anything else we can help you with. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] | |
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