[Resolved]  Daikin Air Conditioners / Daikinindia.com — daikin 1.5t split ac

Address:Chennai, Tamil Nadu, 600040

My daikin inverter split ac is about 2.5 years old and covered by amc. As cooing stopped i called the service people who said that the cooling coil has failed. They have said that the cost for replacing will be about rs.7000. I am very upset that for a new ac only 2.5 years old, i have to spend 7000 for replacing coil which is not a mistake from my side. I have another daikin ac which is 3.5 years old having no problem in another bedroom. Daikin has told me that the cooling coil is not covered under warranty. I fail to understand how a costly product can fail within 2 1/2 years and that the customer has to pay for such replacements even though the product is covered under amc. (Warranty for coil is only 1 year). This is very unfair. Hope that daikin management can consider my situation and take proper action to address my predicament.

Ref / rk service, chennai,
Name: rajesh, anna nagar
Date: 28.08.19
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Oct 3, 2019
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rajesh,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Sep 02, 2019
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rajesh,

We are still waiting for your response. Kindly share your complete site address or complaint number in order to assist you further on this. You may also email us at [protected]@daikinindia.com for any further queries

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Complaint comments 

Comments

Service provider name: RK Service, Chennai
Site Name: Anna Nagar, Chennai
My name: Rajesh
Technician name: Reynold & Samson
They are aware of my issue
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Aug 30, 2019
Verified Support
Dear Rajesh,

In order to assist you. Kindly share your complaint/contact number, complete site address, and dealer's name so that we can escalate your issue to our team. You may also email us at [email protected] for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [email protected]
Or SMS : / Give missed call on 9210188999
Call Us: 18601803900 / 011-40319300
Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Sep 9, 2019
Verified Support
Dear Rajesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [email protected]
Or SMS : <DAIKIN> / Give missed call on 9210188999
Call Us: 18601803900 / 011-40319300

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