| Address: | Daikin Airconditioning India Pvt. Ltd. 608, 6th Floor , Sapatagiri Towers Begumpet, Hyderabad 500016 Tel: 040-49134283, 49134201 - 20 | | Website: | www.daikinindia.com/contact-us/customer-support-information |
Daikin Service Request Ticket ID : 26256692
Date : 20/Apr/2022
Subject : Regarding quality control for Daikin PCB AC 250V 20A FU3
Desirable resolution of complaint : Refund of 4555.04 /- INR which is charged excessively due to bad quality PCB used in Daikin AC's
Incident Description : Daikin split AC 1.5 ton purchased on 08/03/2020 which I was using since last 2 years, this AC has some manufacturing problem which was observed intermittently. After lots of explanation and troubleshooting with Daikin service staff able to catch the problem with PCB AC 250V 20A FU3 weird behavior.
During the PCB investigation all 3 fuse (FU3) behavior observed, all 3 fuse (FU3) was was working as expected as per voltmeter readings, none touched the device except Daikin service staff.
M. S. Aircon Service Date and booklet No:
10/Mar/2020 booklet No: 4006
1/Mar/2021 booklet No: 3371
18/Apr/2022 booklet No: 664
20/Apr/2022 booklet No: 3423
Query : If all fuse are working as expected then how PCB can be faulty within 2 years where fuse used as a preventive measure in circuit, also user handed over the faulty PCB to technical service staff for further investigation for future betterment.
Expectation : User is unhappy with the way 4555.04 /- INR charged for a faulty device, and expecting refund for the same along with apology letter for the inconvenience.
Thanks,
Saurabh Srivastava
Was this information helpful? | 
Post your Comment