[Resolved] Daikin Air Conditioners / Daikinindia.com — Daikin poor performance | |||
With reference to my service request number DEL[protected], raised on 11th April 2017 and after repeated reminders and follow-up, your technician reached to inspect the AC and advice the coil is to be replaced for the Indoor unit and submitted me the quote for Rs 9500.00 After i failed repeatedly from your Customer support, for getting the justification for how 2 year old AC Coil is damaged and what is the integrity and quality of the Coil.? As I could not beat this summer and with no option in my hand, finally replaced the coil and I was charged with Rs 12000.00 by Daikin. I would like to express my concern, that I choose to purchase Daikin AC with all reviews and considering the best in quality and performance after filtering all other AC brands, I consider the DAIKIN is the best product and it proved totally wrong. Cooling coils and compressors are the main parts in the AC, and how anyone can expect Cooling coil will damage within 2 years of time, and Daikin quietly claims that product is out of warranty, Is it means that lifetime of Daikin is only 2 years??? If I need to spend 12000 Rs every 2 years, then why should I choose the Daikin over other AC brands...All my neighbors were using Split AC with different brand and none of their coils were damaged, if you claim the environment is not good. They had history of at least 5 years running. Then how Daikin failed in the same area. I am frustrated to know that the cooling coil is to be replaced with in 2 yrs of purchase. And apart from that your customer service and service team is pathetic, they take no responsibility for this cause and everyone wanted to escape from the Situation. And DaikinIndia twitter handle is very busy in IPL, they least bothered on its customer, every time we contact, they had standard response "Give us some time, we will come back to you" Is this how you treat your customer. For proof pls chk the twitter handle "@dhana_s83". Now it is done with Daikin, Please humbly take back your AC and give my money back this is my final stand. Thanks for your product. And i never use or recommend your product to any of my known. Utill i get the solution, I will spread my story in twitter and facebook in all possible ways Was this information helpful? | |||
May 25, 2017 Complaint marked as Resolved Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support Apr 20, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Dhansekaran Sivasamy, Thanks for providing us your complaint number. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] Verified Support Apr 24, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Dhansekaran Sivasamy, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] | |||
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+91 12 4455 5444 [Head Office]
+91 92 1018 8999 [Support]
12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
The same is lodged on 21/04/2017 vide no 517717.
In spite of repeated reminders complaint not attended by the concerned.
It shows that Daikin is not capable to give service after sale.
Chander Gupat
# 5784 A, Sector 38 west,
Chandigarh.
Sorry for the inconvenience. Kindly share your contact details and Dealer Name or complaint no. at [email protected] so that our team can assist you.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Thanks & regards,
Customer care Team
[email protected]
1800 102 9300 / 1800 22 9300