| Address: | Hemkunj Apts, Flat no.1, Ground Floor, New no.34, Old no.29, Postal Colony First Street |
Engineers Nanda and Kartik from Authorised Service providers visited and collected rs.590 without completing job. The engineers H6 problem is found and pcb board needs to be change and the pcb board is not available since it is more than ten year old unit and they will send request to Daikin to arrange supply of pcb for the model. ref id 38895051. RR Airconditioning Engineers is the authorised service provided who sent the engineers.Their ph no is 91 [protected] (mobile). Engrs visited on 16/5/23.
Model no shown is FTKE35GVI Mfr No. shown is EO55977. Engineer noted the defect is due to H6 problem PCB.
Daikin says no amount need to be paid till job is done. Engineers say that if I do not pay further calls will not be attended. PCB if it is to be changed, action has to be taken and amount collected should be adjusted in bill.
Daikin should make it clear that engineers from authorised service providers should not ask for amounts unless job is finished. Customers aare helpless because without any real work done, money is asked to be paid just for visit and making a defect obseervation. The engineers say that they expect after changing one or both pcbs the problem will be solved but they say they cannot guarantee as they are not sure where exactly the defect exists and what ultimately will solve the problem.
What solution Daikin has to resolve. Indoor and outdoor units and parts are in very good condition and there is no visible defect or weakness. Since customer has low usage and periodic servicing has been done, there is no issue so far. The unit itself was working fine till four days ago and only suddenly the unit is not throwing chill air . Expect proper urgent solution Vijaya Ramadurai [protected] / [protected] West Mambalam, Chennai-600033, Tamilnadu India Was this information helpful? | 
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