I purchased a VRV 14 HP and the same got installed in Sept 2021 through Sri Sai Cooling Systems., Moradabad.
The unit has been functioning erratic since installation. Despite repeated calls to the dealer as well Daikin Executive Mr. Sandeep Kumar, none of the issues have been resolved to satisfaction till date.
1. I was to have Smart Mobile Connectivity: Nothing so far
2. Some of the indoors make air noise as good as an exhaust. i am including a Video.
3. Two remotes were locked and despite repeated complaints, it was explained to us that they are fine. Now these very ok remotes were unlocked in the last visit of August. I have attached the picture.
4. One of the indoor works on the invertor with no other power supply. Video attached.
5. Above issue were even inspected by another dealer from Gaziabad and all was fine even as per them.
6. Till date we have not been explained the various remote settings and the light displays and or warnings on the indoor units.
7. The icing on the top is that I made 3 calls to the customer care and explained all this and also requested them to connect me to a senior executive/manager.. for which i was kept waiting for 15-20 minutes on these calls and no one responds. On the last call I made i was informed that I would receive a call within 24 hours.. I think the same was 18th Aug 2022. I have a screen shot fortunately.
I request that Daikin should not sell products if they dont have responsible & skilled staff, technicians and dealers.
I made a big blunder of choosing Daikin over Mitsubishi.
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