[Resolved]  Daikin Air Conditioners / Daikinindia.com — Defective Inverter Split AC

Address:

Noida

Hi,

I have 3 Daking split ACs installed at home. Out of those 3, one has been having issues since Apr 27, I raised a complaint on Apr 28. Despite calling daily to send engineer, the team visited only yesterday i.e. May 1st.

First engineer who visited from Unique Cool points named Rashid took an hour and then said the problem might be of a. Gas Leakage or b. faulty PCB and said another team will visit to fix it. After an hour another team visited and the main engineer was named Shamim, I asked him to first identify the issue whether it was a gas leak or PCB. He and his team member took more than 2 hours and later on said they have refilled the gas but the issue is still not resolved. That means the problem is either with PCB or outdoor motor and they are not sure what the actual issue is.

As per them another team should have visited today but no one has come yet and when I called Unique Cool points they had absolutely no update on this issue from their previously sent engineers.

I am absolutely distressed with this situation
1. How can multiple engineers visit and still don't know the root cause
2. How did they claim to refill the gas w/o knowing the actual issue
3. This morning I noticed some nuts and the bottom cover of the outdoor unit are missing, this is utter negligence on the part of the engineers. How can they misplace the entire bottom cover of the outdoor unit and now are taking no responsibility for it.

Please note all my 3 ACs are under AMC and I never allow anyone besides Daikin to touch my ACs, then how can I have such below par experience.

Please have all these issues fixed ASAP.
1. AC cooling issue identification: PCB or outdoor unit and as I am under AMC I am expecting no major charge for it
2. Bottom cover replacement: as its engineers fault I expect Dakin to take the responsibility and replace it.

Also, I did like to request to escalate my issue to a higher up and have them call me back and I am utterly disappointed and would like to understand the action plan.

Thanks, ,
Ticket # 26345753