Daikin Air Conditioners / DaikinIndia.com

[Resolved] Daikin Air Conditioners / Daikinindia.com — Extremely poor customer service

Charu1996

from Nagar, Rajasthan

Address:	201304
Website:	Daikinindia.com

I purchased 6 daikin air conditioners about a year and half back. One of them has gas leakage and am told it is r32 and should be referred to the company directly. The customer service seems to to completely non existent and not equipped to to handle sales made versus proportionate service required. I have made several attempts to call customer care and the call gets terminated after long wait to be heard.

Last year i attempted to call them to attend through the "so called free service coupons" but no one responded, even thought it was not peak season.

Now the dealer "kay dee electronics" who first claimed that they do provide service for daikin, informed that they are "only helping", as quoted by their sales person, contact no [protected].

How is a customer expected to get an aircondoitioner serviced when it is required.

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May 21, 2017

Complaint marked as Resolved

Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Charu1996,

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team.

Kindly share your contact details site address and complaint no. at [protected]@daikinindia.com so that our team can assist you.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Apr 01, 2017

Updated by Charu1996 I have made numerous calls on you toll free number and finally opted for call back service which never happened.
Have logged in a complaint online on your website, giving model no, date of purchase etc.
Now as you required, have sent an email with my contact details.
Now, can i please demand some decent customer service with timelines.

Apr 03, 2017

Updated by Charu1996 I need a timeline and your urgent attention. If we do not get service when we need the appliance to finally work, it is very disappointing.

Verified Support

Apr 03, 2017

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Charu1996,

Sorry for the inconvenience. We're still awaiting the requisite details to help you out with your concern. Please share your contact details, site address and complaint no. at [protected]@daikinindia.com so that our team can assist you better.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Apr 04, 2017

Updated by Charu1996 My contact details are as under
Kavin Gulati 5042, ats one hamlet, sector 104, noida 201304 .
contact no [protected]
Now can i get some customer service ?

Verified Support

Apr 04, 2017

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Charu1996,

Thanks for providing us your contact details/ site address. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Apr 05, 2017

Updated by Charu1996 Customer id 11020055
Service request reference no GHA[protected].
What is the time line to attend the service request?

Apr 06, 2017

Updated by Charu1996 This complaint is yet to be attended

Verified Support

Apr 06, 2017

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Charu1996,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Apr 08, 2017

Updated by Charu1996 This compaint is still pending.

Apr 10, 2017

Updated by Charu1996 This complaint is still pending

Apr 11, 2017

Updated by Charu1996 The complaint remains pending as on date. What kind of customer service are is this ? The call centre is difficult to reach. This is complete breach of customer support which you promise at the time of making a sale . Please get it attended tomorrow.

Apr 13, 2017

Updated by Charu1996 This complaint remains pending as on date

Apr 14, 2017

Updated by Charu1996 This complaint remains pending. How does your customer service department operate if it has taken 16 days to evenget your attention. What kind pf timelines are these . At this rate you should suspend all further sales if you cannot even provide any customer service

Verified Support

Apr 19, 2017

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Charu1996,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

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Comments

Charu1996

from Nagar, Rajasthan

I have made numerous calls on you toll free number and finally opted for call back service which never happened.
Have logged in a complaint online on your website, giving model no, date of purchase etc.
Now as you required, have sent an email with my contact details.
Now, can i please demand some decent customer service with timelines.