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[Resolved]  Daikin Air Conditioners / Daikinindia.com — faulty product

The inverter ac was purchased in september 2017 but after installation there was leakage problem in ac. The same got repaired under warranty. This year again, we are facing same problem with the ac and when customer support was contacted we were told that there would be visiting charge of rs 400 + gst and additional cost would be recovered in case of any fault. The product sold was faulty since beginning, why should we suffer and pay again and again for faulty product. The same should be resolved without any additional charge or the product should be replaced.
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Complaint marked as Resolved Jun 15, 2019

Complaint Status


[May 01, 2019] Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Updated by jitin narang May 01, 2019 The company an contact me at [protected]
Verified Support
Daikin Air Conditioners / DaikinIndia.com Customer Care's response May 02, 2019 Dear Jitin,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Daikin Air Conditioners / DaikinIndia.com Customer Care's response May 06, 2019 Dear Jitin,

We are still waiting for your response. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Daikin Air Conditioners / DaikinIndia.com Customer Care's response May 13, 2019 DearJitin,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
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    Daikin Air Conditioners / DaikinIndia.com
    Customer Care Service
    Customer satisfaction rating
    78%
    Complaints
    375
    Pending
    45
    Resolved
    276
    Daikin Air Conditioners / DaikinIndia.com Phone
    +91 12 4455 5444 [Head Office]
    +91 92 1018 8999 [Support]
    Daikin Air Conditioners / DaikinIndia.com Address
    12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
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