[Resolved]  Daikin Air Conditioners / Daikinindia.com — inverter ac

Address:

New Delhi, Delhi, 110024

I have 3 inverter ac (Model atkp50qrv16) bought in feb-march 2016.

I was having a problem with one of the ac and when i called your customer care with the error code (F3), i was given their number (Aircare e-138, amar colony lajpat nagar - iv new delhi - 110024 ph: +91-[protected])

When i spoke with mr. Sanjeev kumar (Ceo) he told me he would get back to me as his technicians were not available at that time. Later in the day, i got a call from[protected] on monday, 28th august 2017 from some person that a technician would visit me on that day and charges are 650 + 18% gst (It should be 400 +18% gst as per your customer care).

However, no one visited me that day after repeated calls and assurances. On 29th august a technician visited me and not knowing anything about a inverter ac told me, either this is wrong or that is wrong (I showed him the error code f3). When i spoke to the person on[protected] and told him that visit charge is supposed to be 400 +18 gst, he told me "emergency case ka yahi hota hai" however he told the technician to take 550/- which i paid as just wanted the ac to get fixed. He also told me that if someone calls you, please say that your ac is fixed as i had told him that i have spoken with daikin customer care and have lodged the complaint for the ac with them vide ref no. Del[protected] which i trusting them did (Cancelled call)

Till date my issue is not fixed and i would like to seriously complain about the above mentioned persons. I hope some serious action will be taken against this malpractice and breach of trust by overcharging against such service partners of yours. They are a disgrace to your company and i will be raising this issue to the highest level.

Bunch of frauds milking the customers who have faith in the brand.

Samrat soni