[Resolved]  Daikin Air Conditioners / Daikinindia.com — Malfunctioning of PCB and terrible after sales service

I purchased a 1.5 ton Inverter split AC from Daikin last year in August 2021. It was my family's first AC so I preferred a reputed Japanese Brand. In July 2022, the outdoor unit stopped working and the error from the remote was showing code H0. So I raised a ticket on Daikin India website (Ticket Id:[protected]. The Technician visited on 13th July and after inspection he told me that the sensors in the output unit need to be replaced. After 10 days, another Technician came with the new sensors but the outdoor unit still did not work. So this time he told me about malfunction of the PCB unit and accused the previous technician about his wrong judgement regarding sensors. He told me that he will order the new PCB. On 5th August, when I called him regarding the status, he said the PCB has not arrived yet. I emailed on your customer support but got no response. The invoice of the AC is attached. Please resolve the issue as its been more than 3 weeks of suffering. Moreover I live at the first floor with my family in the rental house and the outer walls and roof are exposed to the direct sunlight. I believe I will get help soon. Thanks.
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Aug 22, 2022
Complaint marked as Resolved 
The Technician replaced the PCB. When the AC is switched on, the compressor did not operate. On inspection, it has been found that the thimbles above the compressor were burnt. So he cleaned the deposited carbon and replaced the thimbles with the new one. The compressor started operation with a little spark. Although the AC is running fine now, but there is a little suspicion about that spark. So I am not closing the complaint from the main website until I get satisfied about the reliability of AC. After observation period of some days, if the AC runs fine, I will close that also. Thank You.
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2022
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Ashpreet,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Aug 09, 2022
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Ashpreet,

Our team tried to contact you but your number was not contactable. Furthermore, we request you to provide an alternate number along with the feasible timings and our team will assist you further.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Aug 12, 2022
Updated by Ashpreet_Singh
Here is my Alternate mobile number: [protected]. I will be available between 1:00 pm to 2:30 pm or after 6pm on working days. On Saturday anytime after 2pm. Pls try to resolve the issue at your earliest. Thank you.
Verified Support
Aug 12, 2022
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Ashpreet,

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
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