[Resolved]  Daikin Air Conditioners / Daikinindia.com — Non redressal of complaint regarding fault in AC compressor

Address:	Kamrup Metropolitan, Assam, 781009
Website:	www.daikinindia.com

On[protected], i purchased 2 (Two) 1.5 tons ac model no. Ftc50prv16 from the local dealer uma cooling centre, rehabari, guwahati. At the time of purchase, the dealer has given assuarnce of servicing and in reality he provided service. But in the month of april, 2017 there arose cooling problem and as such i asked service enginer o[censored]ma cooling centre to look at the problem. After checking, problem, the service engineer o[censored]ma ccoling centre informed that the compressor is not working and since warranty period of compressor has not expired, i should lodge complaint in the helpline no. [protected].
Accordingly, i lodged complaint on[protected] and the representative of dikin inform me that my complaint would be redressed within 24 hours. I was happy after receiving assurance from the company.
However, nothing happened. So, again i called dikin helpline on 30th april, 2017, then the representative of diking expressed apology for not providing service and told me that it would be addressed shortly.
Till 5th may 2017 nothing happened. So, again i dilaed to dikin helpline, again i got same parrot assuarance that my complaint would be sorted out on priority basis.
On 7th of may, 2017 i wanted to talk with some senior representatives of dikin, soone mr. Pintu took the call and again he told me that he would take the complan on priority basis. I was happy that my complaint would be redressed shortly.
Till today nothing has happened except the same parrot assuarnce that my grievance would be redressed on priority basis.
Today, i had tried to call mr. Pintu but he declined to receive my call for the reason known to him
It seems that this company gives false assurance of warranty and customer should aware before purchasing its products. I am contemplating to file consumer case against this company for defficiency of service.
Akhtar parvez, advocate,
Gauhati high court
Complant no. 672642 dated[protected]Though i had lodged complaint on 28th april but they had registered complaint on 5-2017.