Hi,
We have purchased Diakins AC from Coolline agency, Near ABC Chokdi Bharuch.
Registered no: [protected].
Kindly find the attached invoice.
Writing to you in order to inform you about the false promises being made by your sales team (Mr. Amin)
Issues:
1) They have informed that if you use SBI credit card you will get additional 5% (1800 Rs) cash back after 3 months. But we have not received any such cashback.
When communicated back to coolline agency they have accepted that and promised to recover it by giving extra services worth 1800 Rs after 1 year of covered service. But they are not responding now.
2) The model which they have shown in their showroom is not delivered but instead 1 version older. We have already compromised with that since AC installation is already done.
Seems that Cooline sales team is following unethical means and false promises at the time of selling products but did not stick to their commitments.
Either give us 1800Rs cash back or equivalent number of AC services.
If still not resolved we will further escalate this issue.
Hope you are concerned for your customers satisfaction and want to retain them.
Regards,
Husain
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