[Resolved]  Daikin Air Conditioners / Daikinindia.com — not repairing my air conditioner

My daikin ac stopped working in the month of june 18, i asked dealer who sent two technicians who said its sensors are damaged, after 15 days two another technician came and said sensors are not available in company and you have to wait, after another 15 days some one advised us to ask the company and lodged our complaint to daikin company. Then two so called engineers came and they see the ac and said its pcb is damaged, and it will be replaced and will cost rs 12500/- plus other charges etc. We agreed and asked them to repair it immediately.
After 20 days or so we got a sms on phone on 'august 4, 18, that reference your complaint gha [protected]/ customer id 10194610. Your ac will be attended by the team from ashu electronic [protected]'
0n 7th when no one turned out from ashu electronic
On contact to the given number refused to attend the ac complaint because the pcb not available with them, further advised us to contact [protected]
Who said to send some one in 4 hours but no body came.
Now see the state of poor service of daikin is a japanese company.in fact this company is looting poor indian people by giving lots of assurances of good service.
Govt. Of india should stop such companies to run while there are lots of complaints against diakin see https://www.consumercomplaints.in/?search=+daikin+ac

Ak garg meerut
Email id [protected]@ hotmail.com
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Aug 17, 2018
Complaint marked as Resolved 
We had to make several phone calls to service manager and to head office as well.
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear AK Garg,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Aug 08, 2018
Updated by dr. akgarg
We received a SMS on 4th August 2018 that team of Ashoo electronics will repair the AC but they refused to repair it.
Aug 10, 2018
Updated by dr. akgarg
No progress so far
Verified Support
Aug 13, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear AK Garg,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Aug 15, 2018
Updated by dr. akgarg
We received two phone calls that they are coming to repair the AC on the evening of 14th August 2018, at about 7 24 P.M. we waited till 10 P.M. but no one turned out. This is the state of Daikin's Service.
This is the time when AC is required most and Daikin people are asking for some more time for the last one month, but not saying the exact time.
Perhaps Managing director of this company is not aware about the law that they will have to provide the part with in 36 hours and for ten years from the date of production o[censored]nit.
Aug 17, 2018
Updated by dr. akgarg
This morning the board has been changed, at present AC is working,
We had to face a great difficulty in getting it to function.
Verified Support
Aug 18, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear AK Garg,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Aug 19, 2018
Updated by dr. akgarg
yes it has been resolved and thanks, but you took a long time in resolving it.
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