Daikin Air Conditioners / Daikinindia.com — Pathetic After Sale Service

Address:

Continental Cooling Company, "Vishnu Jute Press", 2, Turner Road. Cossipore.Kolkata GSTIN - 19AIHPM0475C1ZD, EMAIL [email protected]

Please note I had purchased Daikin 1.5 Ton Window AC FRWL50TV162B on 04/08/2020 from Daikin Authorized - Continental Cooling Company, Kolkata. While purchasing the AC, it was informed to me that I will get 2 AC services within 1 year of purchase and the company will contact me for first service within Feb’21. However, I did not get any call from company and I called them on 28th feb’21 to understand the issue. They asked me my convenient time for getting the service done. I informed them that on 2nd Saturday of the month I would be available to get service done at home. Accordingly the service was scheduled on 13th March 2021. I waited for the service to be done for 13 days and the service team did not even contact me. I called their office (Continental Cooling) on 12th Mar’21 and Mr Bhaskar confirmed me that the service engineer would visit to me on 13th March’21 1st Half only. Again on 13th I called in afternoon and Mr Bhaskar told me that the service team will visit today positively within 5 PM. Again I called Mr Bhaskar and he told me even he is surprised why service team did not visit for service. I informed him either he contact its team to visit today only or on Sunday else I have to again wait for a month for the service. He told me since it is late so today it will not be possible for the team to visit. This entire process was harassing and unethical. Customer waited for 13 days to get service done and on 13th day even after multiple follow ups and reminders team did not visit. Now Mr Bhaskar is not taking my calls.

Fully UNSATISFIED with Daikin service