[Resolved]  Daikin Air Conditioners / Daikinindia.com — Pathetic service and no professional customer service

Address:Nagole, Hyderabad, 500078

Bought 2 Acs from Daikin, but rarely used and still in warranty not even 4 months old, one of them stopped working in march, technician said it was gas leak due to improper installation by daikin, got the problem resolved by refilling gas, after 20 days same ac stopped working, technician said need to replace circuit board, its on 26 march its 6 April now still my ac stripped and left in balcony, its almost 2 weeks either customer care or the dealer don’t know when part will come and my ac will be fixed, its peak summer now, i wish i have not opted for daikin, the authorised dealer response is not at all professional, moreover i contacted regional office even they can’t do anything, @Daikin India why advertise false service ads when u can’t fix a ac even after a week, and make me suffer like this, i will make sure that my friends and family won’t buy ac’s from daikin so that they wont suffer the way i’m now. My ticket number:25939776
Was this information helpful?
No (0)
Yes (0)
May 13, 2022
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2022
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Akash,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Verified Support
Apr 12, 2022
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Akash,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Complaint comments 

Comments

I have 3 Daikin split acs, 1 AC has cooling issue and I raised a complaint no[protected] days back, firstly after rigorous follow ups of 5 days, engineer came but not bake to understand issue and doing hot and trial for 4 days. When he was not able to understand issue he proposed to replace PCV of AC ( which will cost around 12k). From last 7 days I am chasing service partner - Global enterprise (mohali) but he is not picking my calls and not responding to mags.

My trust on Daikin and have promised myself that will never recommend nor buy any Daikin products for whole my life.

I have these acs installed at my home and from last 15 days sleeping without ACs in 42 degrees.

I hope this reached Daikin india CEO - kanwaljeet jawa and he knows the service his proud organisation to his customers

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Daikin Air Conditioners / DaikinIndia.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    660
    Pending
    97
    Resolved
    451
    Daikin Air Conditioners / DaikinIndia.com Phone
    +91 12 4455 5444 [Head Office]
    +91 92 1018 8999 [Support]
    Daikin Air Conditioners / DaikinIndia.com Address
    12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
    View all Daikin Air Conditioners / DaikinIndia.com contact information