[Resolved]  Daikin Air Conditioners / Daikinindia.com — pathetic service-defective product

Address:	Varanasi, Uttar Pradesh, 221001
Website:	www.daikinindia.com

We purchased the inverter model ac in the year 2015.in the first itself june 2016 there were some issues and it stopped cooling. The service provider did some repairs and re-installed the ac. Next year in 2017 june the refrigerant leaked and we had to pay for the refill after much efforts of reaching out to daikin customer service. This year again the ac has not been cooling, the refrigerant has leaked again (Confirmed by daikin service provider, hvac solutions, varanasi)
The service person visited after repeated complaints and refilled the refrigerant on 21st june. But the ac is still not working /cooling.
The first request was raised on 12th june 2018, 15th june 2018 and then again on 18th june 2018
These are the three open ticket numbers
[ ticket: 14420165 ] [ ticket: 14407125 ] [ ticket: 14357624 ]
There are tickets from previous years as well
Daikin customer service has only given me general responses and three individuals copied on the emails are not bothering to resolve the issue. Their email ids are
Anju. [protected]@daikinindia.com,
Vishal. [protected]@daikinindia.com
Diveshd. [protected]@daikinindia.com
Their service provider hvac solutions keep asking us to write emails to customer service and won't visit for repairs.
I feel that daikin has duped us by selling a defective product and now wants us to keep paying them every year for repairs and refrigerant leakages.
I would like them to either repair the product completely or refund us the product price
I am also attaching purchase receipt, refrigerant refill receipt from last year and sharing our contact details

Emails exchanged are listed here

Abhishek singh
Jun 25 (2 days ago)
To cs, diveshd. Trivedi, anju. Prakash, vishal. Srivast.
Mr. Divesh and customer service team
Your service provider hvac solutions visited my home last week and after two days of visits he refilled the refrigerant on 21st june but the ac is still not cooling. When we told him the same he said he will visit again. It has been 4 days since his last visit and we haven't heard anything from them.
When we tried to reach out today the person visiting our home said that he has been assigned some other work so he won't visit again and asked me to write this email.
So we are in the middle of nowhere. The product is useless in this heated weather and you careless people can't do a thing about it.

What kind of lowest level services are you offering to your customers?
If mr. Divesh or others copied on this email are unable to resolve this issue please let know your area manager or someone who can do something about this.

On tue, jun 19, 2018 at 10:37 am, wrote:
Dear mr. Singh,

Thank you for writing to daikin india.

We sincerely apologize for the inconvenience caused to you as your ac still remains unattended / rectified by our service team/your ac has once again started giving trouble.

With the copy of this mail we are advising our branch service manager (Mr. Diveshd trivedi) to get in touch with you & arrange for quick solution to your concern.

Should you need any further assistance, please get in touch with us by sending sms to[protected] or giving a missed call at[protected].

Regards,

Saklen mushtaq
Daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
Sms : (Daikin)/ give missed call : on[protected]
Customer support :[protected] /[protected]
Email : [protected]@daikinindia.com

From: abhishek. [protected]@gmail.com
Sent: june 18 2018 08:26:22 pm
To:[protected]@daikinindia.com
Cc: anju. [protected]@daikinindia.com, vishal. [protected]@daikinindia.com
Subject: re: [ ticket: 14424999 ] ac not working luc[protected]-luc[protected]

Please keep your standard responses for others.
I need specific details, who is looking into this issue and what is he
Doing. Mr vishal copied on this email has denied his responsibility. So
Please read my email and then respond.
Because another day has gone by and i don't see a solution offered to us.

On mon, 18 jun 2018, 19:08, wrote:

dear mr. Singh,

thank you for writing to daikin india.

please note that in response to your earlier mail, we have already
forwarded your request to our concerned department and please rest assured
that they are working on the same.

we appreciate your patience & trust and assure you that you will get the
resolution shortly.

should you need any further information, please feel free to contact us by
sending sms to[protected] or giving a missed call at[protected].

regards,

ashish
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 18 2018 01:10:40 pm
*to:*[protected]@daikinindia.com
*cc: *vishal. [protected]@daikinindia.com, anju. [protected]@daikinindia.com
*subject: *re: [ ticket: 14420165 ] [ ticket: 14407125 ] [ ticket:

14357624 ] ac not working luc[protected]-luc[protected]

hi
i just spoke to mr. Vishal, who said that varanasi city is not his
territory. He asked me to contact mr. Virendra shrama ([protected]) who is
not picking up my call.
in the meanwhile, my father received a call from your service provider hvac
solutions and they are asking for money towards the repairs that would be
required.

can anyone please tell me what is going on. Why should we pay for a faulty
product which requires repairs every year from last three years. This isn't
a solution i am going to accept



on mon, jun 18, 2018 at 12:57 pm, wrote:

dear mr. Singh,

thank you for writing to daikin india.

this is in reference to your complaint number-luc[protected].

we acknowledge the receipt of the below mail of yours and have allocated
the same, to the concerned authority for immediate attention and
necessary
action.

we are forwarding your complaint to our area servicemanager (Mr. Vishal
srivastava & [protected]) who will be personally contacting you to get
your
daikin product attended to your satisfaction.

we will ensure to attend the same on faster note, will keep you posted on
the action. Alternatively you can always get in touch with us on our
customer support[protected] – [protected].

inconvenience deeply regretted.

regards,

dev
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 18 2018 11:19:06 am
*to:*[protected]@daikinindia.com
*cc: *anju. [protected]@daikinindia.com, vishal. [protected]@daikinindia.com,
birendra. [protected]@daikinindia.com, ashutosh. [protected]@daikinindia.com
*subject: *re: [ ticket: 14407125 ] [ ticket: 14357624 ] ac not working
luc[protected]

can some one please tell me, what are you doing about this issue and also
share the coordinates of the individual looking into this.

on sat, 16 jun 2018, 15:43, wrote:

dear mr. Singhi,

thank you for writing to daikin india.

we acknowledge the receipt of the below mail of yours and have
allocated
the same, to the concerned authority for immediate attention and
necessary
action.

we will ensure to attend the same on faster note, will keep you posted
on
the action. Alternatively you can always get in touch with us on our
customer support[protected] – [protected].

inconvenience deeply regretted.

regards,

varsha
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 15 2018 10:00:28 pm
*to:*ashutosh. [protected]@daikinindia.com, birendra. [protected]@daikinindia.com
,
vishal. [protected]@daikinindia.com, anju. [protected]@daikinindia.com,
[protected]@daikinindia.com
*subject: *re: [ ticket: 14357624 ] ac not working luc[protected]

hi
i am writing you guys again in sheer disappointment. My retired father
is
troubled a lot because of your apathy.
you claim to be no 1 but actually, your product and services suck.
yeah i
am using indecent language but that's what people do when they are
frustrated.

your service provider *"hvac solution"* visited my home and checked
the
ac, he confirmed that the refrigerant has leaked again and we will have
to
pay approx rs.3000 for getting it refilled.
is your world no 1 company dupes people like this? Why i say this is
described below..
*this is the third year in a row ever since we purchased this product
when
we are facing this leakage problem.in june 2016, it was under warranty
so
your service provider picked up the ac compressor and got it repaired
for
"refrigerant leakage" problem. Last year the refrigerant leaked again
and
as i have mentioned in my last email that we paid for the refill. And
the
same is the case again. *

i am getting a feeling that you people are very good at this, first
supply
a faulty product and then keep or charging people like us for yearly
repairs which is bound to happen.

the problem doesn't stop here. Your customer service sucks too. I called
twice today and was promised a call back from your senior cs team but i
didn't get call. I did get a call once but the call dropped and your
careless supervisor lady didn't call me back after which i made the
second
call to your cs team and got the same stupid response that senior team
will
call.

please connect me to your higher authority in your organization if none
of
you can help us.

one thing we are sure about that, we will not spend a single paisa on
repairs of this product. So you guys please get it removed from my home
and
return the original money that we paid you.
also let me know if i need to go in consumer court to fight this case.














on wed, jun 13, 2018 at 12:34 pm, wrote:

dear mr. Singh,

thank you for writing to daikin india.

we have seen your concern and are concerned about it.

our service team will get in touch with you shortly to understand the
concern for resolution.

while appreciating your patience & trust, we regret the inconvenience
caused to you.

should you need any further assistance, please get in touch with us
by
sending sms to[protected] or giving a missed call at[protected].

regards,

deepika
daikin airconditioning (India) pvt. Ltd.,
(Customer contact center operations)
sms : (Daikin)/ give missed call : on[protected]
customer support :[protected] /[protected]
email : [protected]@daikinindia.com

*from: *abhishek. [protected]@gmail.com
*sent: *june 12 2018 11:31:35 pm
*to:*[protected]@daikinindia.com
*subject: *ac not working

hi
we have a daikin, inverter ac at our home, purchased in 2015.
last year we raised a complaint about cooling issues as it was not
cooling
(Service request no - lko[protected]. And it was repaired after many
escalations and efforts by your service personnel. They refilled the
refrigerant at a cost of rs 2750.

this year again we are facing cooling issues as it has stopped
cooling
again. We got it checked from a local service personnel and he is
saying
that the refrigerant has leaked again.
i want your service personnel to make a visit and let us know the
reason
for this issue
i am attaching last year bills charged by your service provider "m. A.
enterprises" in varanasi. I am sharing coordinates of my father who
is
the
user and owner of the product

name-ram naresh singh
address-j 11/89, a-1-ga
natiemali, naibasti,
varanasi 221001
mob no: [protected]

*ac details*
model no-ftkp50qrv16
serial no-0002932

please get the issue resolved at the earliest






—
abhishek singh
contact no [protected]




—
abhishek singh





—
abhishek singh