[Resolved]  Daikin Air Conditioners / Daikinindia.com — poor response to planned service under amc

Address:

Kolkata, West Bengal, 700095

I have two daikin 1.5 t split acs under amc which ends on 16/08/2019. Authorised service provider is m/s. Team unity air control service (Tuacs). As suggested by tuacs, i had booked the last and final servicing on 05/08/2019 for saturday, 10/08/2019 through toll free no.[protected] and informed tuacs about it on friday, 09/08/2019. Tuacs confirmed that the servicing will be carried out next day i. E. On saturday, 10/08/2019.

My customer id no. Is 11884987 and the booking ref no. Is kol[protected].

Unfortunately, no technician turned up on 10/08/2019 nor anybody from tuacs informed me about the failure though i remained at home the whole day sacrificing urgent jobs. Tuacs offered to carry out servicing today; but i declined the offer. This is height of carelessness and lack of customer orientation which i never expected from daikin.