[Resolved] Daikin Air Conditioners / Daikinindia.com — Poor & unresolved customer service

Daikin Air Conditioners / DaikinIndia.com

[Resolved] Daikin Air Conditioners / Daikinindia.com — Poor & unresolved customer service

P Prateek Rungta Apr 22, 2022 Apr 25, 2022 This thread was updated on Apr 25, 2022

My 3 year old Daikin 1.5 Ton inverter AC was not cooling for last 2 weeks. I had raised a service request on Daikin website with Ticket ID: 26149476 on 11/04/2022. After pleading few times, an engineer from Daikin service partner Adrika Sales finally visited on 13/04/2022 to check the problem. He informed that the outdoor PCB needs to be replaced for which I gave my agreement immediately. On the same day I received a call informing me that the part has been booked and would be installed within 3-4 days. It was been 10 days since and after numerous follow ups, I am now being told that the part is suddenly not available anywhere. Further, I am not being told when the issue will be resolved. I am still hoping for Daikin to look into this and the AC to get repaired asap. Was this information helpful? No (1) Yes (0)
May 28, 2022 Complaint marked as Resolved Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support Apr 22, 2022 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Prateek, We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Apr 23, 2022 Updated by Prateek Rungta Hi, You would have found the answers to your questions in my original post itself. However, am getting used to repeating myself many times when it comes to dealing with Daikin. So here you go: Complaint number on Daikin website is Ticket ID: 26149476 on 11/04/2022. Dealer name is Adrika Sales, Kolkata. Address is Sunny Park, Ballygunge, Kolkata. Phone number will be available to you since you have ticket ID. Verified Support Apr 25, 2022 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Prateek, We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected]
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