| Address: | D.No :37-11-2/2,Pattabhi Reddy Gardens,Behind polytechnic, Estate Post |
I need a replacement of the A/c unit
Really frustrated, unhappy, and lost trust in Daikini's a so-called No 1 A/C brand - I never ever trust, buy or recommend any of your products.
on 10th July the indoor unit was taken for observation and there is no update on it, without any intimation- complaint 26846400 closed. **** Key Services unprofessional Authorised service center *****
Hi Daikin Team,
I am Suneel.S, really unhappy & feed up with your unprofessional Authorized(Key Services) service center and also such a worst customer care. Really hats off to your customer care escalation team for making customers(me) wait for more than 45 mins on call and did not connect.
About Key Services Daikins Authorized service center :
Service Center: - There are simply managing with unprofessional staff and they are not experts. Don't interact with the customers: - without any intimation & visiting home - simply closed 6 tickets Technicians: - Did not carry any psi gauge instruments - without checking - on assumption all entered psi reading in services log. Note:- I tried reaching out to the below members more than 10 times regarding the issues faced with Technicians & product damage issues and they hardly respond back once.
Daikin's Sales Head Vizag:- B Krishna Mohan delayed/dragged the process - As soon I noticed issues in the unit I tried reaching him (i.e. he responded after 7 months) - nothing he did as of now no update back from him. Daikin's Controller Head Vijayawada:- Satyanaraya/Naresh:- After trying more than 10 times - Naresh responded and he said he will look into the issue - No update back from him
Issues from Day 1 of Installation to Till date ... I raised more than 14 complaints - 6 closed without notice n a visit.
Day 1 during installation:-PCB board damaged - without any proper inspection checks Technician(Name:-Nagaraju) installed AC unit by releasing all compressor gases, and later there observed some damages within the unit. Immediately I reached out to the Showroom (i.e Bajaj Electronic) where I purchased AC, there accepted and were ready to replace the entire unit. Post that Technicians connected with Showroom(i.e Bajaj Electronic) and not sure what happen later Technician guys convinced me and changed SOME PCB BOARD, where I am not aware of whether it was the new one or the old. Also while installation they didn't check compressor gases psi readings. Note: I noticed that the Technician(Y.Nagaraju) didn't carry any required psi instrument.- on assumption, he entered psi reading in the service log for both Indoor & Outdoor unit suction & discharge.
Complaint 2:- Noise and Cooling issues The technician(K.Y Naidu) visited the home and simply said its working fine, without carrying gas gauge instruments and checking the gas temp - and entered in the log as both Indoor & Outdoor unit suction & discharge are normal and working fine.
Complaint 3:- Noise and Cooling issues technician(Y.Ramesh) visited the home and initially said it is working fine, but observed some cooling throughput issues, and upon checking the gas temperature - the outdoor unit psi reading was
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